Terms and Conditions

Terms and Conditions

Multiple Airport Pickups

Only one flight at one point of time shall be served by our professional chauffeurs for airport pickups. In case you need to have passengers picked up for two different flights on two different timings, you will be required to pay additionally for the waiting time and parking charges for the car.

Your requirements for such additional facilities must be shared in your special request mails to us before time, while you are booking our services.

Additional Stoppages

For all the stoppages you would need for any car transfer facility from us, have to be informed right when you book our services.

If you ask for any additional stoppages, which have not been mentioned while booking, the company will charge you extra. The chauffeur will attend to your additional stoppage requests, provided they have sufficient time to offer the additional services. The extra charges will be paid to the chauffeur at the completion of the trip.

Off-time General Transfers

Services from Prestige Hire Car will be available during off-hours too, between 11PM and 5AM, however which would require you to make additional payments than normal timing transfers. In case of any changed policies from the company, you shall be informed accordingly.

Our policies and charges will be shared with before you make the booking. In cases where you plan to cancel the booking due to additional charges, or other reasons, you will have 24 hours from the time of the booking, to request for your cancellation. If you cancel with 24 hours, you will not to have make any cancellation charges, beyond which however, you will be charged as per company norms.

Baby Seats

Prestige Hire Car Group can offer Baby Seat arrangements, at additional charges of $25.00.

You must mention about your need while you place your booking with us. Please note that we can allow provisions for up to two baby seats per car. Also, please inform us about the age of the baby, when you make your reservations.

Meet & Greet Facilities

Prestige Car Hire offers meet and greet facilities where you are charged with no additional costs. However, you will have to make payments for the waiting and parking charges, required at the airport.

Based on your requirements, the chauffeur will be provided with the name of the passenger who needs to be greeted from the airport, along with the sign that will help them to identify the passenger. The chauffeur will rightly escort your passenger to the car, and drive them to your desired location, as mentioned in your booking.

Please Note: 20% surcharge will be applied for the travel bookings between the hours 00:00am to 05:00am

Our meet & greet facilities have 25 minutes for domestic flights and 45 minutes for international flights of complimentary services, based on the times adjusted to the arrival of the flights.

Wait Time

For all normal airport pickups, a 10 minute grace time period is offered by us to all our customers.

In cases of flight timing adjustments to the scheduled arrival times, we offer a 25 minute grace period for the domestic flights, and a 45 minutes grace period for the international flights.

Additional charges are levied once the grace period gets over.

Cancellation

You can cancel your bookings if you require. However, Prestige Car Hire does not charge you anything if you make your cancellations before 24 hours of your scheduled pickup or service time. Post that, you will be charged in full – be it for your cancellation or even requests for change of car.

You need to make your cancellation requests to us, directly via e-mail. We do not accept cancellation requests in any other form.

Also, please note that if you are making your bookings and/or cancellation from a location which varies in time from our location, you need to check with the time so that you do not delay (as per our time) in making your cancellation request.

No Shows

For any general or airport pickup, if you do not find our chauffeur, you are supposed to give a call to our Dispatch room before leaving. If you don’t call us, and leave with informing, you will be charged in full.

When you call us, we help to connect both of you.

In case our chauffeur doesn’t find you in place on the scheduled time, they will wait from 15 minutes to 1 hour, depending on the nature of the pickup, and will make a call to us. We will try to connect you then at your given contact number, and if you do not show up without informing us, or receiving our calls, you will be charged in full for a No Show action from your side.

If you are willing to pay additionally for waiting, our chauffeurs will wait up to 2 hours. However post that we will connect you again, and if we don’t hear from you, you will be charged in full for a No Show.

Midnight Extra charges

20% surcharge will be applied for the travel bookings between the hours 00:00am to 05:00am

Special Events

Extra charges will be applied for special events ( include all the events )

January

  • Australian Open Tennis
  • Australia Day
  • Midsumma
  • Melbourne Bridal and Honeymoon Expo

February

  • Chinese New Year
  • Sustainable Living Festival
  • White Night Melbourne
  • Twenty20 International Cricket
  • Lonsdale Street Festival (formerly Antipodes Festival)
  • Melbourne Boat Show

March

  • Moomba Festival
  • Formula 1 Australian Grand Prix
  • Melbourne Food and Wine Festival
  • Melbourne International Coffee Expo
  • Virgin Australia Melbourne Fashion Festival
  • Melbourne International Flower and Garden Show
  • The Herald Sun | CityLink Run for the Kids
  • Melbourne Queer Film Festival

April

  • Melbourne International Comedy Festival
  • Australasian Quilting Convention
  • HIA Home Show
  • Anzac Day

May

  • Dog Lovers Show
  • Next Wave Festival
  • Melbourne Knowledge Week
  • Buddha’s Day and Multicultural Festival
  • Good Beer Week
  • Human Rights Arts & Film Festival

June

  • Melbourne International Jazz Festival
  • Good Food and Wine Show
  • Your Perfect Day
  • Mind Body Spirit Festival
  • Melbourne International Animation Festival

July

  • Run Melbourne
  • Open House Melbourne

August

  • Melbourne International Film Festival
  • Melbourne Writers Festival
  • Melbourne Home Show
  • National 4×4 & Outdoors Show and Fishing & Boating Expo
  • Melbourne Day
  • Melbourne Spring Fashion Week

September

  • Royal Melbourne Show
  • Melbourne Fringe Festival
  • AFL Grand Final

October

  • Fitness and Health Expo
  • Victorian Seniors Festival
  • Melbourne Festival
  • Melbourne Marathon
  • Derby Day

November

  • Melbourne Cup Carnival
  • Melbourne Music Week
  • Festival of Homer
  • Mind Body Spirit Festival
  • Melbourne Awards
  • Remembrance Day
  • Oaks Day

December

  • The Big Design Market
  • Christmas Festival
  • Vision Australia’s Carols by Candlelight
  • Cricket: Boxing Day Test
  • New Year’s Eve